Terms & Conditions

​SHOP POLICIES

Returns Policy: ALL Sales are Final! 

Once the payment goes through, payment processing fees are non-refundable to Good Gem Vibes Co and to the buyer.

Good Gem Vibes Co is not responsible if the customer drops and/or damages their item(s). If your item arrives damaged, you have 24 hours to contact us from the time the UPS tracking shows the package is delivered.

Good Gem Vibes Co is not responsible for lost/ damaged packages. 

If your item does arrive damaged, contact us ASAP!

If the wrong item was shipped to you by mistake, email Good Gem Vibes Co. Make sure you add a subject to your email, this helps me attend to your needs quicker, send proof of your order, and information, and a picture of the items that you received. We will make it right!

 

SHIPPING

Here at Good Gem Vibes Co, we take pride in our fast processing and shipping times.

All Orders are shipped within 1-2 business days and typically take 4-5 business days to arrive.(CANADA & US ORDERS). 

International shipping coming soon!

 

USPS DELAYS:

Occasionally USPS can have delays in delivery. We are NOT responsible for any delays on USPS part. If your tracking number states your package was delivered and you do not have the package, contact your local USPS for help! They are great in assisting you in locating your package if you call your LOCAL USPS directly.

  

PACKAGE SENT BACK?

When filling out at checkout, you must include your FULL address, and don't forget your house/apt/unit/etc.

Good Gem Vibes Co is not responsible for insufficient addresses submitted by the consumer.

​If the Address mistake was made before a consumer receives their confirmation email they still have the opportunity to fix and correct their address by contacting Good Gem Vibes Co. The Consumer has 24 hours to reach out, otherwise, there's no further action that can be done to resolve the issue.

​Good Gem Vibes Co is not responsible for any allergies or injuries of ANY KIND. 

By placing an order with us, you agree to these terms and conditions. 

 

If you have ANY questions for us, we are only an email away! All emails will get a response within 24-48 hours. 😁